GHL Radar manual

Everything an agency operator needs to install, configure, and get value from Radar — top to bottom, in the order you'll actually hit it.

Getting started

Install from the Marketplace

Sign in to your HighLevel agency at app.gohighlevel.com, open Settings → Marketplace, search for Agency Radar, and click Install. The install consumes one click — you'll grant the minimum OAuth scopes (identity + SSO only, no sub-account access), and Radar will provision your agency record.

Your first sweep

The instant Radar resolves your SSO session it drops you into the Roadmap board. On the Free tier you'll see the most recent 14 days of registry activity, fully detailed. On Focus and Portfolio you'll see all-time history, but the relevance meters will sit empty until you create your first niche profile (see Niche profiles).

How sign-in works

Radar lives inside the HighLevel iframe. HighLevel encrypts a short-lived SSO payload and posts it to the app on load; Radar decrypts it with the per-app shared secret and resolves your companyId (agency) + userId (the user). You don't have a separate login — if you're signed in to HighLevel, you're signed in to Radar.

Lifecycle stages

Five status states, fused from multiple signals:

• Roadmap — announced, not yet beta. The earliest, longest, and most speculative phase.
• In Labs — open beta. Testable in your sub-accounts today.
• Released — in production for all sub-accounts; corroborated by ground-truth evidence.
• Known issue — surfaced from corroborated community chatter and tracked until acknowledged or fixed.
• Deprecation — going away. Surfaces with the announcement date and the planned cutover.

Confidence & provenance

Every feature carries a confidence grade — reported, corroborated, or confirmed — based on how many independent channels have observed it:

• confirmed — ground-truth evidence of the feature being live.
• corroborated — multiple independent channels describe the same feature.
• reported — a single mention, no corroboration yet.

Open any feature card to see the full provenance list — every observation linked back to the original.

Niche profiles

A niche profile is a short structured description of the kind of client you serve. The fields:

• Niche name — short label ("real-estate brokerages", "chiropractic", "churches").
• What they sell / do — one to three sentences.
• Typical HighLevel stack — pipelines, calendars, workflows, channels, third-party apps they depend on.
• Active pain points — the operational things you're trying to fix or scale for them right now.

Radar feeds the profile into a scoring prompt against every feature in the registry, producing a 0–5 relevance score with a one-line rationale. Re-scoring is automatic when you tune the profile, when new features land, or weekly.

Roadmap board

Three columns — Roadmap, In Labs, Released — sorted by activity recency. Each card carries the area tag, confidence badge, projected next stage, and a relevance meter per active niche. Filter chips above the board narrow by area, niche, or opportunity. The search box matches feature names and observation quotes.

Alerts feed

A reverse-chronological event stream of lifecycle changes: new signals, stage promotions, releases, known issues, overdue predictions, and other status changes. The feed is relevance-gated — only features scoring 4+ in at least one active niche appear. The result: the Alerts tab is "things worth your attention," not every change.

Archive

A browsable history of every observation Radar has ingested, grouped by session. Each entry is an expandable card with its extracted signals and a deep-link back to the original context. Useful when you want to trace where a card's evidence actually came from.

Feature detail

Open any feature anywhere — board card, alert row, archive item — and the same modal opens. It contains:

• The feature name, status, confidence, and projected next stage.
• Per-niche relevance bars with the scoring rationale.
• The full lifecycle track (dates of every status promotion).
• The provenance list — every observation that contributed to this card, with deep-links.
• Extracted mentions with the original context.
• System hooks (areas of HighLevel the feature touches).

Tier entitlements

The entitlement axis is the niche count.

• Free — 14 days history, 0 niches.
• Insight ($9.99/mo) — all-time history, 0 niches.
• Focus ($29.99/mo) — all-time history, 1 niche, Alerts unlocked.
• Portfolio ($49.99/mo) — all-time history, 5 niches, Alerts unlocked.

Need more than 5 niches? Contact us.

Upgrade / downgrade

Tier changes go through the HighLevel Marketplace UI. Upgrades take effect immediately — new tier features unlock the moment the webhook fires. Downgrades take effect at the next billing boundary, so you keep what you paid for until the cycle ends. Niche profiles persist across downgrades — you simply pick which one stays active.

Data practices

Radar is designed to read no client data. The OAuth scopes we request cover identity and SSO only — we do not request any sub-account scope (contacts, conversations, opportunities, calendars, etc.). The registry is computed from publicly available HighLevel information only — your sub-accounts are never an input.

What we do store, scoped to your agency:

• Tier + billing state (synced from the Marketplace webhook).
• OAuth tokens (refresh + access, encrypted at rest).
• Your niche profiles + their relevance scores.
• Per-user watchlist + seen markers + view preferences.

Troubleshooting

The dashboard loads but the board is empty.

Almost always a tier-history issue: the Free tier shows only the last 14 days, and there may not have been a major update in that window. Check the Archive for the most recent observation; if everything is older than 14 days, upgrade or wait for the next refresh.

I see "Session not resolvable" on load.

Your SSO cookie went stale — happens after a long idle. Open the Marketplace app entry from your HighLevel sidebar to re-mint it.

A feature I know shipped isn't marked Released.

The lifecycle status updates continuously, but ground-truth evidence sometimes lags an announcement by a day or two. If a known-shipped feature is still labeled Roadmap or In Labs after 48 hours, tell us — we'll hand-promote and audit.

My niche scores look off.

The most common cause is a thin profile description. Add detail to What they sell / do and Typical HighLevel stack — the scoring prompt is grounded in those fields. Re-scoring runs automatically within minutes of saving.

Contact support

Focus and Portfolio subscribers get priority support — same business day. Free and Insight get best-effort within 72 hours.

Reach us at support@ghl-radar.com or through the contact form.